Dear OLYLIFE members, you may encounter the following issues while logging in and using the system. Please read carefully. If you have any other questions, feel free to contact our online customer service for assistance:
TIPS:
1. The system is currently undergoing a data synchronization upgrade, and some features are not yet available, such as the original order data and settlement modules. As a result, the bonus settlement feature is temporarily unavailable. Bonus settlement will be processed gradually once the settlement module is online. However, order placement and shipping functions are not affected.
2. What compensation is offered for this situation? To compensate for the inconvenience during the data upgrade, the company has decided:
From 22:00 (GMT+8) on December 26, 2024, until the system is fully restored, all orders registered during this period will have the recommended bonus adjusted from 10% to 20%, effectively doubling the recommended bonus.
Q1: Why is my password correct but still showing as incorrect?
• A1: To maintain the confidentiality of data, the system has been set to reset default
passwords. You will need to reset your password once.
1. If you have bound an email address to your account, you can use the "Forgot
Password?" option on the login page. Click on it and follow the instructions.
The system will send a random password to your registered email address,
and you can change your password at any time after logging in.
2. If you cannot access your email or have not bound an email to your account,
please contact customer service and submit the relevant documents. The
company will generate a new password for you, which you can use to log in
and change your password afterward. Password change location: Home →
Profile Management → Password Change.
Q2: Why has my system page only shown the E-Coin Wallet, and the other wallet options
are missing with a balance of 0?
• A2: To ensure the accuracy of wallet data, all previous wallet data has been securely
saved. Once the system upgrade is complete, it will be fully restored. The E-Coin
Wallet currently available is temporarily created for processing related orders. The
final balance of this wallet will be merged with the original wallet balance after the
system update.
Q3: What currency is displayed in the E-Wallet for the digital coins?
• A3: Currently, the currency displayed in all member E-Wallets is USD (United States
Dollar).
Q4: My wallet previously had digital coins, but now the balance is 0. If I place an order
now and recharge, will my balance decrease after the system maintenance is completed?
• A4: No, the two E-Coin Wallets store data independently. After system maintenance
is finished, we will merge the data from both periods, and the amount in all of your
wallets will be correctly displayed.
Q5: Why is the order placement function available only after 24 hours, and what happens
to orders placed before the system opens (before 14:00 on January 7th)?
• A5: This delay is to allow all members to familiarize themselves with the system.
Additionally, orders placed between 22:00 (GMT+8) on December 26, 2024, and 13:59
(GMT+8) on January 6, 2025, were manually processed to ensure data accuracy. If
you placed an order during this period, please contact our customer service for order
input assistance. We will carefully verify the data to ensure its accuracy.
• For orders placed today, the recharge orders can only be processed after 14:00 on
January 7th, when the system order placement function is available.
Q6: When will the bonus be distributed?
• A6: The bonus will be distributed as scheduled. If the system has not yet restored all
functionalities, the bonus will be credited to your E-Wallet. Once the Bonus Coin
Wallet is online, any unspent portion will be transferred back to the Gold Coin Wallet,
which supports withdrawals.
Q7: Where is my order data? How can I check my previous unfulfilled orders?
• A7: As order data upgrades have not been completed, it is temporarily unavailable.
However, this will not affect the shipment of future orders. If you need to inquire
about an order, please provide the order number and contact our logistics customer
service for assistance. The order module will be opened as soon as the upgrade is
finished.
Q8: Can I transfer digital coins to another account before the system upgrade is
completed?
• A8: Before the system upgrade is completed, the current E-Coin accounts are
separate (from the balance of the E-Coin accounts prior to 22:00 on December 26,
2024). They only support the use of the order placement function and cannot be
transferred or used for offset transactions against previous balances.
Q9: How can I cancel an order?
• A9: Before the system maintenance is completed, order cancellations must be
handled by customer service. Cancellations are only accepted for orders placed on
the same day, and they must be requested before 24:00 (GMT+8) on the day of the
order. After the system upgrade, partners will be able to cancel orders themselves.
Q10: How to place an order for Olympall and recycled products?
• A10: During system maintenance, online orders for Olympall Mall and recycled
products are not supported.
Q11: When will bonuses be settled, and when can I withdraw?
• A11: After the system upgrade is completed, bonuses will be settled daily according
to the bonus plan. Once the bonuses are settled and distributed, you can withdraw
them at any time. The company will process withdrawals twice a month, as usual.
Q12: Regarding the network chart:
• A12: After the system opens on January 6th, we upgraded the network chart module.
It now supports viewing a 6-layer network chart, compared to the previous 3-layer
chart.